Security Procedures

StraightLine takes precautions to protect your private information. When you submit nonpublic personal information to us via the web site, your information is protected both online and off-line. We protect your account information by placing it on the secure portion of our Web site. That's why you have to enter a unique User Name and Password each time you want to access your information. Your Password should never be shared with anyone.

When our registration or order form asks you to enter nonpublic personal information (such as credit card number and/or social security number) that information is encrypted and is protected with the Secure Sockets Layer (SSL) protocol, the leading encryption technology. While you are on a secure page, such as our order form, the "lock" icon on the bottom of your web browser page becomes "locked," which indicates that the site is using a secure protocol, as opposed to appearing unlocked, or open as it normally appears when you are accessing the non-secure sites.

SSL works like this: information that you enter (such as your Social Security number or your 401(k) balances) becomes a string of unrecognizable numbers before entering the Internet. When your encrypted data reaches StraightLine, our server decodes the information and stores it in our database. Both StraightLine's server and the browser you use to navigate the Web understand the mathematical formulas used to turn your personal data into numeric code and then back again. Every time you enter information and every time the information is accessed from our database, it is encrypted. Each time you log-on to the StraightLine site, our server and your Web browser agree on a random number (your session I.D.), which serves as the "decoding key" while you are logged into the site. The random number used depends on the level of encryption your browser supports.

StraightLine will encrypt your information in 128-bit encryption. This means that there are literally billions upon billions of possible key codes for each encrypted session. This level of encryption is also known as "domestic-grade encryption" and is the same that is used for paying bills or transferring money via your bank's on-line banking service. [Another common type of encryption is 40-bit or "international grade" encryption. This level of encryption is approved for export to countries other than Canada.]

It's easy to determine the level of encryption your browser supports. From the StraightLine Member Sign-In page:

  • If you're using Netscape Navigator or Communicator, select the "Security" icon from the top menu bar. Then select the "Open Page Info" button.
  • If you're using Microsoft Internet Explorer, double click on the padlock icon at the bottom of your screen. From the dialog box, select "Encryption type."

In addition to using SSL encryption to protect sensitive information online, we take other steps to protect personally identifiable information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to nonpublic personal information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our client's information is protected. Finally, the computer servers storing your nonpublic personal information are kept in a secure environment, behind a locked cage.

Notification of Changes to This Policy

If we change our privacy policy, we will post those changes on our Homepage so you will be aware of how those changes may affect you.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your personal information, StraightLine cannot ensure or warrant the security of any information you transmit to us from our online services. Once we receive your nonpublic personal information, we will make our best effort to ensure its security on our systems.

We thank you for taking the time to read this statement.

For more information call us at 1-866-401k-advice to speak with a member of our team.